FAQs
What payment methods do you accept?
We accept payments via the Razorpay payment gateway, which supports various payment methods including credit/debit cards, UPI, and net banking.
How can I track my order?
Once your order is shipped, you will receive an email/WhatsApp message with tracking details. You can also log into your account on our website to check the status of your order.
What is your return and refund policy?
Please refer to our Return and Refund Policy page for detailed information about returns and refunds.
How long does shipping take?
Orders are typically shipped within 2 days after receipt, and delivery is aimed at within 7 days after dispatch. However, we include a legal buffer period of 15 days, and actual delivery times may vary based on product availability and the shipping partner selected for your location.
Do you offer international shipping?
Currently, we primarily ship within India. Please check back in the future for updates on international shipping options.
Can I customise my order?
Yes! We offer customised t-shirts and coffee mugs where you can choose your design or contact us using contact form or reach out to us on WhatsApp. You can place bulk or corporate orders as well.
What should I do if I receive a defective product?
If you receive a defective product, please contact our customer service within 7 days of receiving the product, along with photos showing the defect. We will guide you through the return or refund process.
How can I contact customer service?
You can contact our customer service team at contact@hutke.in. We’re here to help with any questions or concerns you may have!
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